About

I work at the intersection of AI, governance,
and operating model transformation.

IBM VP & Senior Partner TIAA VP Technology Strategy PNC / BNY Mellon VP Governance GAICD Graduate 2025 MBA University of Pittsburgh StrandSense AI Board Member
Kwafo Ofori-Boateng
Positioning
Not a generalist consultant.

Most organisations are not short on strategy. They are short on structures that allow strategy to translate into outcomes.

That is the gap I focus on.

My work is designed for organisations that do not need more generic transformation language. They need sharper diagnosis, cleaner accountability, and intervention that can stand up in front of a board, an executive committee, or a regulator.

What Makes This Different

Transformation is not
a capability problem.

It is a structural problem. If these four conditions are misaligned, strategy does not translate into outcomes regardless of how good the intent is.

How decisions are made
How accountability is defined
How risk is managed
How work actually flows
Where I Operate
AI initiatives not translating into measurable impact
Transformation active but not delivering outcomes
Governance exists but slows execution
Integration or go-to-market shifts not realising expected value

The work is focused, time-bound, and intervention-led.

Why This Works Differently

The difference between this work and standard advisory is accountability. I have held P&L responsibility at VP and Partner level, governed technology programmes through Federal Reserve and APRA scrutiny, launched a bank from inception, and been the person in the room when a board needed a direct answer under pressure.

That background changes the quality of the diagnosis. Not because I understand what organisations face from the outside, but because I have been accountable for the same decisions, in the same environments, with the same constraints. That is what makes the intervention precise rather than generic.

Why This Work

A pattern that emerged
across 25 years of practice

After 25 years leading large-scale transformation across financial services and regulated industries, a consistent pattern emerged.

Most organisations do not struggle with strategy. They struggle to translate strategy into execution at scale.

This is where operating models, governance, and accountability break down. Not because people are not trying. Because the structural conditions required to move strategy into outcomes were never properly designed.

My work focuses on correcting those structural issues quickly, at the point where they begin to impact performance, risk, or leadership confidence. The value of this work is not that it is comprehensive. It is that it is precise.

Selected Experience

A background built across strategy, technology,
governance, and operating model execution.

Independent Operator
2025 to Present

AI governance, operating model design, and transformation advisory across financial services and enterprise clients. Engaged as interim CIO, CDTO, or transformation lead during leadership transitions or major change programmes.

VP & Senior Partner, Banking & Financial Services , IBM Corporation
2019 to 2025

Directed IBM Consulting's banking and financial services practice across Australia and New Zealand. Restructured go-to-market approach and designed sector turnaround strategy.

Director & Partner, Digital Transformation , IBM Corporation, New York
2012 to 2019

Led IBM's Digital Banking and FinTech practice globally. Increased revenue by over 330% in four years leading IBM's global front-office transformation for banking and financial services.

VP, Technology Strategy & Business Architecture , TIAA, Charlotte NC
2008 to 2010

Led business architecture for insurance and investment management. Key driver in launching a new bank from inception. Delivered multi-year transformation roadmap for the pensions business.

VP, Technology Governance & Enterprise Resiliency , PNC / BNY Mellon
2003 to 2005

Reduced unplanned IT initiatives by 65% in six months. Governance programme operated under Federal Reserve scrutiny.

Education & Credentials
Graduate, Australian Institute of Company Directors
GAICD · 2025
Master of Business Administration
University of Pittsburgh · Katz Graduate School of Business
Board Member, StrandSense AI
Advisory & Governance
Guest Lecturer

Teaching at the intersection of practice and theory

Teaching

Guest lecturer at Ivey Business School and other leading business schools, across MBA and MSc programmes. Bringing real-world complexity into the classroom without stripping out the nuance that makes it useful.

AI Strategy · Operating Model · Digital Transformation

Most organisations already know
what they are trying to do.

The issue is that their structures do not support it. If you are dealing with AI, transformation, or structural change that is not delivering as expected, it is worth a direct conversation.